Are you in the market for an information technology solutions provider for your business? Or are you a new client currently exploring our other services? Whatever the case may be, we put together this list of common questions asked of us to help you on your way.
So, read on to see if we got that nagging question covered. Don't forget to reach out if you can't see it covered below.
1. Does Lodestar offer 24/7 tech support?
Clients who use our managed services provider (MSP) and managed security services provider (MSSP) packages benefit from 24/7/365 monitoring. For MSSP, in particular, we monitor each client’s computers, servers, network devices, and firewalls to ensure system safety and security. For our MSP clients, we monitor computers for possible hardware and software issues to ensure employee productivity and efficiency.
For our computer and server backup services, we have a specific plan for continuous monitoring so that in case of service interruption, whether due to force majeure or a cyberattack, we can have you back online within 30 minutes or so.
Our Basic Technician Support package is also available 24/7/365 if you avail of this option.
2. Can Lodestar provide specific hardware and software for our business?
As IT specialists, we are available to help your organization secure the most competitive quotes for your desktop, laptop, and server requirements. We encourage you to purchase the products directly from the manufacturer as this is the most cost efficient route.
We can also provide recommendations concerning your software needs. We’ve gone out of our way to establish partnerships with key industry leaders such as Cisco, Microsoft, and QuickBooks–the best software most organizations utilize for efficient operations. We can then help with hardware and software installation, as well as replacements and upgrades for your servers, computers or laptops.
3. How can we avoid losing or misplacing files?
Ensuring your data is backed up and that you have access to your files whenever and wherever you need them is covered by our MSP offering. This way, you’ll never have to waste time (and money) looking for your files ever again.
4. What do we do when the Internet is down?
First, you need to make sure that Internet connectivity is the problem. You need to check whether or not it’s only email access that you’re having trouble with, or if perhaps the problem is isolated to your unit. You should also try restarting your modem or firewall, just to be sure. Also, note down any error codes or messages you see when you try going online, so you have the information ready when you call us.
5. What's the difference between MSP and MSSP provider services?
As an MSP, we provide IT support and management as a service (MaaS). We provide servers and applications required by specific users. We take care of IT administration tasks including maintenance, bug fixes, IT and helpdesk support and application updates.
For MSSP work, we’re focused on safeguarding your system from (mostly) cybersecurity risks that can affect your network. We ensure your data does not get into the wrong hands. We detect and respond to threats across your infrastructure, network, and applications. We’re also concerned with ensuring your security aligns with compliance frameworks.
6. We're just a small business, do we need computer and server backups?
Whether you are a small or a big business, it’s crucial to back up data periodically. You have several options to choose from. These include cloud storage, local data backups, online backup services, USB drives (for small, quick data backups), external hard drives, tape storage (especially for large volumes of data), and local area network (LAN) storage.
Got more questions? Ask away.
If you have any questions or concerns about our IT services and solutions, please don’t hesitate to reach out to us at Lodestar Technology. You’ll be glad you did.